2021 Prevost X3-45 Commuter: recalls and complaints
NHTSA lists 15 recall campaigns for the 2021 Prevost X3-45 Commuter. The newest campaign is 24V523000. NHTSA received the report on 9 Jul 2024. The NHTSA record gives the component Equipment Adaptive/Mobility / Wheelchair Lift/Ramp. NHTSA has no complaint on file for this model year. 1 NHTSA investigation names this model year.
The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.
This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.
Remedy of the newest campaign, 24V523000, in the NHTSA record
Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.
Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .
Since the last update
No tracked figure of this page changed in a data update. What the log tracks
Recall campaigns
15 campaigns, newest first. 12,818 units in total.
- 24V523000Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
- 23V889000Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
- 23V475000Seats / Critical Fasteners
- 23V272000Seats / Critical Fasteners
- 23V271000Seats / Critical Fasteners
- 22V698000Seat Belts
- 22V496000Seats
- 22V495000Seats / Critical Fasteners
- 22V347000Visibility / Rearview Mirrors/Devices / Exterior
- 22V237000Seats
- 22V221000Engine and Engine Cooling / Engine / Gasoline / Belts and Associated Pulleys
- 22V179000Electrical System
- 21V485000Seat Belts / Critical Fasteners
- 21V488000Parking Brake
- 21V348000Seat Belts
24V523000Received . 2,653 units.
Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
- Defect, in the NHTSA record
Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations."
- Consequence, in the NHTSA record
An unstable wheelchair increases the risk of injury to lift occupants.
- Remedy, in the NHTSA record
Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.
Report filed by Prevost Car (US) Inc.. Manufacturer campaign number SR24-26. Owner notification date in the NHTSA record: .
23V889000Received . 2,100 units.
Equipment Adaptive/Mobility / Wheelchair Lift/Ramp
- Defect, in the NHTSA record
Prevost Car (US) Inc. (Prevost) is recalling certain 2014 and 2018 H3-41, 2013-2024 H3-45, 2012-2024 X3-45, and 2017-2023 X3-45 Commuter vehicles. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
- Consequence, in the NHTSA record
Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
- Remedy, in the NHTSA record
Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-03.
Report filed by Prevost Car (US) Inc.. Manufacturer campaign number SR24-03. Owner notification date in the NHTSA record: .
23V475000Received . 50 units.
Seats / Critical Fasteners
- Defect, in the NHTSA record
Prevost Car (US) Inc. (Prevost) is recalling certain 2021 and 2023 X3-45 Commuter buses. The bolt securing the passenger seat recline mechanism may loosen and disengage, resulting in an unsecured seat back.
- Consequence, in the NHTSA record
An unsecured seat back and integrated seat belt may not properly restrain an occupant in the event of a crash, increasing the risk of injury.
- Remedy, in the NHTSA record
Prevost will inspect, add Loctite adhesive, and adequately tighten the seat recline mechanism bolts, as necessary, free of charge. Owner notification letters were mailed August 22, 2023. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR23-310.
Report filed by Prevost Car (US) Inc.. Manufacturer campaign number SR23-310. Owner notification date in the NHTSA record: .
23V272000Received . 280 units.
Seats / Critical Fasteners
- Defect, in the NHTSA record
Prevost Cars (US) Inc. (Prevost) is recalling certain 2021-2023 X3-45 Commuter buses. The foldable passenger seat frames may have been improperly welded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
- Consequence, in the NHTSA record
An improperly welded seat frame may not adequately restrain the passenger, increasing the risk of injury during a crash.
- Remedy, in the NHTSA record
Prevost will inspect and replace the seat frames as necessary, free of charge. Owner notification letters were mailed June 7, 2023. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR23-304.
Report filed by Prevost Car (US) Inc.. Manufacturer campaign number SR23-304. Owner notification date in the NHTSA record: .
23V271000Received . 280 units.
Seats / Critical Fasteners
- Defect, in the NHTSA record
Prevost Cars (US) Inc. (Prevost) is recalling certain 2021-2023 X3-45 Commuter busses. The foldable passenger seat cushion bolts may be loose and could fall out, allowing the seat cushion to detach from the seat frame.
- Consequence, in the NHTSA record
A detached passenger seat cushion may not adequately restrain the passenger, increasing the risk of injury during a crash.
- Remedy, in the NHTSA record
Prevost will add adhesive to the bolts, free of charge. Owner notification letters were be mailed June 7, 2023. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR23-305.
Report filed by Prevost Car (US) Inc.. Manufacturer campaign number SR23-305. Owner notification date in the NHTSA record: .
22V698000Received . 255 units.
Seat Belts
- Defect, in the NHTSA record
Prevost Car (US) Inc. (Prevost) is recalling certain 2021-2023 Prevost X3-45 Commuter motorcoaches. The driver's seat is equipped with a Type 1 seat belt instead of the correct Type 2 seat belt. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Consequence, in the NHTSA record
An incorrect seat belt may not adequately protect the driver during a crash, increasing the risk of an injury.
- Remedy, in the NHTSA record
Prevost will replace the driver's seat and seat belt, free of charge. Owner notification letters were mailed January 16, 2023. Owners may contact Prevost's customer service at 1-866-870-2046.
Report filed by Prevost Car (US) Inc.. Manufacturer campaign number SR22-13. Owner notification date in the NHTSA record: .
22V496000Received . 206 units.
Seats
- Defect, in the NHTSA record
Prevost Car (US) Inc. (Prevost) is recalling certain 2021-2023 X3-45 commuter buses. The retention pin securing the passenger seat recline mechanism could fail, causing the mechanism to collapse, and result in a loose backrest. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
- Consequence, in the NHTSA record
During a crash, the loose backrest and the seat belt may not properly restrain the occupant, increasing the risk of an injury.
- Remedy, in the NHTSA record
Dealers will inspect and replace the retention pins and c-clips, if necessary, free of charge. Owner notification letters were mailed on August 25, 2022. Owners may contact Prevost's customer service at 1-866-870-2046.
Report filed by Prevost Car (US) Inc.. Manufacturer campaign number SR22-311. Owner notification date in the NHTSA record: .
22V495000Received . 30 units.
Seats / Critical Fasteners
- Defect, in the NHTSA record
Prevost Car (US) Inc. (Prevost) is recalling certain 2021 X3-45 commuter buses. One bolt that secures the rear bench seat frame to the body of the vehicle was not installed during the manufacturing process. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
- Consequence, in the NHTSA record
During a crash, the rear seats could separate from the vehicle, increasing the risk of an injury.
- Remedy, in the NHTSA record
Dealers will install the missing bolt, free of charge. Owner notification letters are expected to be mailed on August 22, 2022. Owners may contact Prevost's customer service at 1-866-870-2046.
Report filed by Prevost Car (US) Inc.. Manufacturer campaign number SR22-310. Owner notification date in the NHTSA record: .
22V347000Received . 189 units.
Visibility / Rearview Mirrors/Devices / Exterior
- Defect, in the NHTSA record
Prevost Car (US) Inc. (Prevost) is recalling certain 2020-2022 X3-45 Commuter vehicles. The right-side rearview mirror is positioned incorrectly, obstructing the view of the right side of the vehicle and the adjacent lane.
- Consequence, in the NHTSA record
An incorrectly positioned right-side mirror can reduce the driver's visibility of what is around the vehicle, increasing the risk of a crash.
- Remedy, in the NHTSA record
Dealers will repair or replace the right rearview mirror, free of charge. Owner notification letters were mailed on June 30, 2022. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR22-08.
Report filed by Prevost Car (US) Inc.. Manufacturer campaign number SR22-08. Owner notification date in the NHTSA record: .
22V237000Received . 155 units.
Seats
- Defect, in the NHTSA record
Prevost Car (US) Inc. (Prevost) is recalling certain 2021-2022 X3-45 Com buses. The passenger bench seat frame bolts may have been improperly tightened during assembly.
- Consequence, in the NHTSA record
Loose seat frame bolts may allow the seat to move, increasing the risk of injury during a crash.
- Remedy, in the NHTSA record
Prevost will inspect and tighten the bolts, free of charge. Owner notification letters were mailed June 15, 2022. Owners may contact Prevost customer service at 1-866-870-2046.
Report filed by Prevost Car (US) Inc.. Owner notification date in the NHTSA record: .
22V221000Received . 6,342 units.
Engine and Engine Cooling / Engine / Gasoline / Belts and Associated Pulleys
- Defect, in the NHTSA record
Prevost Car (US) Inc. (Prevost) is recalling certain 2010-2023 H3-45, H3-45 VIP, X3-45, X3-45 Com, and X3-45 VIP vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.
- Consequence, in the NHTSA record
An overheated alternator bearing can increase the risk of a fire.
- Remedy, in the NHTSA record
Prevost will replace the alternator belt, free of charge. Owner notification letters were mailed September 30, 2022. Owners may contact Prevost customer service at 1-866-870-2046.
Report filed by Prevost Car (US) Inc.. Manufacturer campaign number SR22-05. Owner notification date in the NHTSA record: .
22V179000Received . 140 units.
Electrical System
- Defect, in the NHTSA record
Prevost Car (US) Inc. (Prevost) is recalling certain 2021-2022 X3-45 Com coach buses. A nut located on the rear junction box may have been improperly tightened, causing a cable to loosen.
- Consequence, in the NHTSA record
A loose junction box cable may overheat, increasing the risk of a fire.
- Remedy, in the NHTSA record
Prevost will properly tighten the cables on the rear junction box, free of charge. Owner notification letters are expected to be mailed on May 20, 2022. Owners may contact Prevost's customer service at 1-866-870-2046.
Report filed by Prevost Car (US) Inc.. Manufacturer campaign number SP22-301A. Owner notification date in the NHTSA record: .
21V485000Received . 65 units.
Seat Belts / Critical Fasteners
- Defect, in the NHTSA record
Prevost Cars, Inc. (Prevost) is recalling certain 2021-2022 X3-45 Commuter Coach buses. The passenger seats may have an attachment improperly clamped to the wall rail on the outboard side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
- Consequence, in the NHTSA record
Unsecured seats may not properly restrain occupants during a crash, increasing the risk of injury.
- Remedy, in the NHTSA record
Prevost will provide instructions to inspect and replace the seat belt clamp, free of charge. Owner notification letters were mailed on August 31, 2021. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR SR21-308.
Report filed by Prevost Cars, Inc.. Manufacturer campaign number SR SR21-308. Owner notification date in the NHTSA record: .
21V488000Received . 56 units.
Parking Brake
- Defect, in the NHTSA record
Prevost Cars, Inc. (Prevost) is recalling certain 2021 X3 Commuter Coach buses. The parking brake emergency release valve may be the incorrect type, which can result in the permanent release of the parking brake.
- Consequence, in the NHTSA record
A released parking brake that cannot be re-engaged may cause the vehicle to roll-away, increasing the risk of a crash.
- Remedy, in the NHTSA record
Prevost will provide a service document describing the inspection method used and the remedy applied when needed for the parking brake emergency release valve replacement, free of charge. Owner notification letters were mailed on August 31, 2021. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR21-307.
Report filed by Prevost Cars, Inc.. Manufacturer campaign number SR21-307. Owner notification date in the NHTSA record: .
21V348000Received . 17 units.
Seat Belts
- Defect, in the NHTSA record
Prevost Cars, Inc. (Prevost) is recalling 2021 X3 Commuter Coach. Parts of the seat belt installed at flip-up seats may have been incorrectly assembled, causing the shoulder strap to sit improperly on a person in a wheelchair.
- Consequence, in the NHTSA record
An improperly positioned seat belt increases the risk of an injury.
- Remedy, in the NHTSA record
Prevost will provide inspection and repair instructions, free of charge. Owner notification letters were mailed on July 11, 2021. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR21-301.
Report filed by Prevost Cars, Inc.. Manufacturer campaign number SR21-301. Owner notification date in the NHTSA record: .
The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.
Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
Complaints by component
The NHTSA complaint file has no complaint for this model year.
Investigations
| Number | Type | Subject | Component | Opened | Closed | Campaign |
|---|---|---|---|---|---|---|
| PE21011 | Preliminary evaluation | Alternator Front Bearing Failure | Electrical System / Alternator/Generator/Regulator | 13 May 2021 | 3 Oct 2022 | 22E030 |
Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.
Other model years
The number under each year is the number of recall campaigns.
A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.
Follow by RSS:Prevost recallsVehicle recalls
Official channels
- NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
- NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
- NHTSA page of the 2021 Prevost X3-45 CommuterThe recalls, the complaints and the investigations that NHTSA shows for this model year.
Cite this page
Recall Register. 2021 Prevost X3-45 Commuter: recalls and complaints. https://recallregister.com/vehicle/prevost/x3-45-commuter/2021/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .
Sources
- Source
- NHTSA Office of Defects Investigation
- Licence
- US government work, public domain
- Recall file through
- 30 Sep 2026
- Complaint file through
- 29 Mar 2018
- First complaint in the file
- 1 Jan 1995
- Manufacturer in the recall file
- Prevost Car (US) Inc.
The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.
Questions
- How many units are in the recall campaigns for the 2021 Prevost X3-45 Commuter?
- 12,818 units in 15 campaigns. A campaign can name other models and model years, and its units include them.
- How many recall campaigns does the Prevost X3-45 Commuter have for all model years?
- NHTSA lists 19 recall campaigns for the Prevost X3-45 Commuter, model years 2010 to 2026. 15 of them name the 2021 model year.
- Is an NHTSA investigation of the 2021 Prevost X3-45 Commuter open?
- No. The 1 investigation that names this model year has a closing date in the NHTSA file.