2021 Mercedes-Benz Sprinter 4500: recalls and complaints

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• 24V93000013 Dec 2024Electrical System / Instrument Cluster/Panel
• 23V87500021 Dec 2023Structure / Critical Fasteners
• 23V87600021 Dec 2023Structure / Critical Fasteners
• 23V8060001 Dec 2023Structure / Body
• 23V20400024 Mar 2023Electrical System / Instrument Cluster/Panel
• 22V79600021 Oct 2022Power Train / Automatic Transmission / Internal / Park Pawl
• 22V36000020 May 2022Communication / Auto Crash Notification
• 22V28100027 Apr 2022Back Over Prevention / Display Function
• 22V1310008 Mar 2022Suspension / Front / Springs / Torsion Bar
• 22V0730009 Feb 2022Equipment / Other / Labels
• 21V9330001 Dec 2021Service Brakes, Hydraulic / Foundation Components / Hoses, Lines/Piping, and Fittings
• 21V9340001 Dec 2021Structure
• 21V7790006 Oct 2021Electrical System / Wiring
• 21V5130007 Jul 2021Seat Belts / Rear/Other / Retractor
• 21V4100002 Jun 2021Air Bags / Passenger Side Frontal / Cushion
• 21V4110002 Jun 2021Electrical System / Software

1. 24V930000Received 13 Dec 2024. 697 units.

   Electrical System / Instrument Cluster/Panel

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

   Consequence, in the NHTSA record

   A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3BELKOM. Owner notification date in the NHTSA record: 31 Jan 2025.

2. 23V875000Received 21 Dec 2023. 3,739 units.

   Structure / Critical Fasteners

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

   Consequence, in the NHTSA record

   Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.

   Remedy, in the NHTSA record

   Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3ROHRAH. Owner notification date in the NHTSA record: 4 Mar 2024.

3. 23V876000Received 21 Dec 2023. 387 units.

   Structure / Critical Fasteners

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

   Consequence, in the NHTSA record

   A detached partition wall can increase the risk of injury.

   Remedy, in the NHTSA record

   Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3TREWAN. Owner notification date in the NHTSA record: 31 Jan 2024.

4. 23V806000Received 1 Dec 2023. 131 units.

   Structure / Body

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

   Consequence, in the NHTSA record

   An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.

   Remedy, in the NHTSA record

   Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3LACKHA. Owner notification date in the NHTSA record: 4 Nov 2024.

5. 23V204000Received 24 Mar 2023. 6,857 units.

   Electrical System / Instrument Cluster/Panel

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

   Consequence, in the NHTSA record

   A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3KOMBAUS. Owner notification date in the NHTSA record: 5 May 2023.

6. 22V796000Received 21 Oct 2022. 124,305 units.

   Power Train / Automatic Transmission / Internal / Park Pawl

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.

   Consequence, in the NHTSA record

   Vehicle rollaway increases the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number 22V2790611,2,3. Owner notification date in the NHTSA record: 10 Feb 2023.

7. 22V360000Received 20 May 2022. 19,937 units.

   Communication / Auto Crash Notification

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

   Consequence, in the NHTSA record

   A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

   Remedy, in the NHTSA record

   The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2SIMKOM/VS3SIMKOM. Owner notification date in the NHTSA record: 13 Oct 2022.

8. 22V281000Received 27 Apr 2022. 12,086 units.

   Back Over Prevention / Display Function

   Defect, in the NHTSA record

   Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

   Consequence, in the NHTSA record

   An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3KOMRUE. Owner notification date in the NHTSA record: 20 Jul 2022.

9. 22V131000Received 8 Mar 2022. 2,153 units.

   Suspension / Front / Springs / Torsion Bar

   Defect, in the NHTSA record

   Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.

   Consequence, in the NHTSA record

   An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.

   Remedy, in the NHTSA record

   Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VADREH.

   Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3VADREH. Owner notification date in the NHTSA record: 16 Aug 2022.

10. 22V073000Received 9 Feb 2022. 2,564 units.

    Equipment / Other / Labels

    Defect, in the NHTSA record

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

    Consequence, in the NHTSA record

    The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.

    Remedy, in the NHTSA record

    Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Interim owner notifications were mailed to owners on March 4, 2022. Owner notification letters were mailed on March 21, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RE58HIN.

    Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3RE58HIN. Owner notification date in the NHTSA record: 21 Mar 2022.

11. 21V933000Received 1 Dec 2021. 98 units.

    Service Brakes, Hydraulic / Foundation Components / Hoses, Lines/Piping, and Fittings

    Defect, in the NHTSA record

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.

    Consequence, in the NHTSA record

    A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.

    Remedy, in the NHTSA record

    Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAURAVE.

    Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3BAURAVE. Owner notification date in the NHTSA record: 4 Mar 2022.

12. 21V934000Received 1 Dec 2021. 30 units.

    Structure

    Defect, in the NHTSA record

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.

    Consequence, in the NHTSA record

    Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.

    Remedy, in the NHTSA record

    Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HECKTRI.

    Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3HECKTRI. Owner notification date in the NHTSA record: 11 Feb 2022.

13. 21V779000Received 6 Oct 2021. 38 units.

    Electrical System / Wiring

    Defect, in the NHTSA record

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause the starter-generator wiring harness to chafe against the transmission carrier, which could result in an electrical short-circuit.

    Consequence, in the NHTSA record

    An electrical short can increase the risk of a fire.

    Remedy, in the NHTSA record

    Dealers will replace the engagement hooks on the affected cable duct with expanding rivets, free of charge. The recall began on November 2, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KABKAN.

    Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3KABKAN. Owner notification date in the NHTSA record: 2 Nov 2021.

14. 21V513000Received 7 Jul 2021. 1,514 units.

    Seat Belts / Rear/Other / Retractor

    Defect, in the NHTSA record

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

    Consequence, in the NHTSA record

    An unsecured child restraint system can increase the risk of injury during a crash.

    Remedy, in the NHTSA record

    Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.

    Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS2/VS3 KISIGUR. Owner notification date in the NHTSA record: 21 Dec 2021.

15. 21V410000Received 2 Jun 2021. 4,078 units.

    Air Bags / Passenger Side Frontal / Cushion

    Defect, in the NHTSA record

    Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

    Consequence, in the NHTSA record

    Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

    Remedy, in the NHTSA record

    Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.

    Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3DREHSEL. Owner notification date in the NHTSA record: 11 Aug 2021.

16. 21V411000Received 2 Jun 2021. 33,437 units.

    Electrical System / Software

    Defect, in the NHTSA record

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

    Consequence, in the NHTSA record

    A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

    Remedy, in the NHTSA record

    The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

    Report filed by Daimler Vans USA, LLC. Manufacturer campaign number VS3UXPOBOX. Owner notification date in the NHTSA record: 17 Aug 2021.

The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.

Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.

Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.

The NHTSA complaint file has no complaint for this model year.

The NHTSA investigation file has no investigation that names this model year.

Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.

1. 20151
2. 20161
3. 20171
4. 20187
5. 201938
6. 202022
7. 202116
8. 20226
9. 20236
10. 20242

A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.

• Mercedes-Benz Sprinter 4500: all model years
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• NHTSA page of the 2021 Mercedes-Benz Sprinter 4500The recalls, the complaints and the investigations that NHTSA shows for this model year.

How many units are in the recall campaigns for the 2021 Mercedes-Benz Sprinter 4500?

212,051 units in 16 campaigns. A campaign can name other models and model years, and its units include them.

How many recall campaigns does the Mercedes-Benz Sprinter 4500 have for all model years?

NHTSA lists 54 recall campaigns for the Mercedes-Benz Sprinter 4500, model years 2015 to 2024. 16 of them name the 2021 model year.

Is an NHTSA investigation of the 2021 Mercedes-Benz Sprinter 4500 open?

The NHTSA investigation file has no investigation that names this model year.