2015 Mercedes-Benz CLS550: recalls and complaints
NHTSA lists 4 recall campaigns for the 2015 Mercedes-Benz CLS550. The newest campaign is 19V787000. NHTSA received the report on 1 Nov 2019. The NHTSA record gives the component Communication. NHTSA has 1 complaint on file for this model year. 1 NHTSA investigation names this model year.
The NHTSA recall file shows no do-not-drive advisory and no park-outside advisory on these campaigns.
This page cannot show if a recall applies to one vehicle. The NHTSA VIN lookup shows the unrepaired recalls of one vehicle.
Remedy of the newest campaign, 19V787000, in the NHTSA record
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner's complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists.
NHTSA publishes these words. Source: NHTSA Datasets and APIs, section Complaints, read on . Complaint file through . Recall file through .
Since the last update
No tracked figure of this page changed in a data update. What the log tracks
Recall campaigns
4 campaigns, newest first. 201,800 units in total.
- 19V787000Communication
- 15V505000Engine and Engine Cooling / Engine
- 15V137000Exterior Lighting
- 15V088000Structure / Body / Hood
19V787000Received . 24,226 units.
Communication
- Defect, in the NHTSA record
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
- Consequence, in the NHTSA record
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
- Remedy, in the NHTSA record
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Report filed by Mercedes-Benz USA, LLC.. Manufacturer campaign number 2019120008. Owner notification date in the NHTSA record: .
15V505000Received . 209 units.
Engine and Engine Cooling / Engine
- Defect, in the NHTSA record
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 Mercedes Benz E350, E400, E400 4Matic, E63 4M S AMG, E350 4Matic, E63-4M S AMG, 2015 CLS400, CLS400 4Matic, CLS550, CLS63-4M "P" AMG, and CLS550 4Matic vehicles manufactured April 16, 2015, to April 22, 2015. The integral steel cable that secures the rubber seal to the bulkhead might have been damaged due to the supplier rework of the rubber seal. In the event the rubber seal is not properly secured around the engine compartment, it is possible for the rubber seal to temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.
- Consequence, in the NHTSA record
If the rubber seal falls into the engine compartment, it may contact parts of the engine or exhaust system, increasing the risk of a fire.
- Remedy, in the NHTSA record
MBUSA will notify owners, and dealers will replace the rubber seal, in the engine compartment, free of charge. The recall began on September 2, 2015. MBUSA's number is 2015080001. Owners may contact MBUSA customer service at 1-201-573-5339.
Report filed by Mercedes-Benz USA, LLC.. Manufacturer campaign number 2015080001. Owner notification date in the NHTSA record: .
15V137000Received . 30,141 units.
Exterior Lighting
- Defect, in the NHTSA record
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility of the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
- Consequence, in the NHTSA record
Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.
- Remedy, in the NHTSA record
MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.
Report filed by Mercedes-Benz USA, LLC.. Manufacturer campaign number 2015030005. Owner notification date in the NHTSA record: .
15V088000Received . 147,224 units.
Structure / Body / Hood
- Defect, in the NHTSA record
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan "S", and E63 4Matic Station Wagon, 2015 CLS400, 2015 E400 Sedan, E400 4Matic Sedan and CLS400 4Matic and 2014 CLS63 "S". The affected vehicles have a rubber seal at the back of the engine bay that may temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.
- Consequence, in the NHTSA record
If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
- Remedy, in the NHTSA record
MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.
Report filed by Mercedes-Benz USA, LLC.. Manufacturer campaign number 2015020001. Owner notification date in the NHTSA record: .
The campaign number opens the NHTSA record. Each quotation is the text of the NHTSA recall file.
Recall campaign: One recall in the NHTSA recall file, with one campaign number. A campaign can name many makes, models and model years.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
Complaints by component
1 complaint, 1 component mentions.
A complaint can name more than one component. Each component that a complaint names is one component mention. This model year has fewer than 50 component mentions, so the table shows the number of mentions only.
| Component | Mentions |
|---|---|
| Steering | 1 |
- Complaints that report a crash
- 0
- Complaints that report a fire
- 0
- Injuries in the complaints
- 0
- Deaths in the complaints
- 0
- Date of the newest complaint
- 21 Mar 2022
These figures are the entries of the persons who sent the complaints.
Complaint: A report about a possible safety problem that a person sends to NHTSA. This site shows the number of complaints and not their text.
Investigations
| Number | Type | Subject | Component | Opened | Closed | Campaign |
|---|---|---|---|---|---|---|
| EA21002 | Engineering analysis | Desiccated Air Bag Inflator Rupture | Air Bags / Frontal / Driver Side / Inflator Module | 17 Sep 2021 | Open |
Investigation: A study of a possible safety defect by the NHTSA Office of Defects Investigation. An investigation with no closing date in the NHTSA file is open.
Other model years
The number under each year is the number of recall campaigns.
A year without a link has fewer than 2 campaigns and fewer than 25 complaints. It has no page.
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Official channels
- NHTSA VIN lookupNHTSA shows the unrepaired recalls of one vehicle from its VIN or its license plate.
- NHTSA: report a safety problemThe NHTSA form for a complaint about a vehicle, a tire, a child seat or equipment.
- NHTSA page of the 2015 Mercedes-Benz CLS550The recalls, the complaints and the investigations that NHTSA shows for this model year.
Cite this page
Recall Register. 2015 Mercedes-Benz CLS550: recalls and complaints. https://recallregister.com/vehicle/mercedes-benz/cls550/2015/. Source: NHTSA Office of Defects Investigation, recall, complaint and investigation files. Data through .
Sources
- Source
- NHTSA Office of Defects Investigation
- Licence
- US government work, public domain
- Recall file through
- 30 Sep 2026
- Complaint file through
- 30 Sep 2026
- First complaint in the file
- 1 Jan 1995
- Manufacturer in the recall file
- Mercedes-Benz USA, LLC.
The NHTSA record is the authority. A complaint count is the number of different complaint numbers for the make, the model and the model year. How the register is made. Report an error.
Questions
- How many units are in the recall campaigns for the 2015 Mercedes-Benz CLS550?
- 201,800 units in 4 campaigns. A campaign can name other models and model years, and its units include them.
- How many recall campaigns does the Mercedes-Benz CLS550 have for all model years?
- NHTSA lists 11 recall campaigns for the Mercedes-Benz CLS550, model years 2006 to 2017. 4 of them name the 2015 model year.
- Which component do the complaints about the 2015 Mercedes-Benz CLS550 name most often?
- Steering: 1 of 1 component mention.
- Is an NHTSA investigation of the 2015 Mercedes-Benz CLS550 open?
- 1 investigation has no closing date in the NHTSA file, of 1 that name this model year.