Verizon Recalls 2.5 Million Ellipsis Jetpack Mobile Hotspots Imported by Franklin Wireless Due to Fire and Burn Hazards
CPSC recall 21106. Recall date: .
Hazard, in the words of CPSC
The lithium ion battery in the hotspots can overheat, posing fire and burn hazards.
Remedy, in the words of CPSC
Consumers can reduce the risk of hazard by powering the unit off, unplugging it from its power source and store in a place away from children, on top a hard surface with adequate ventilation around the unit and away from combustibles until it can be properly returned to Verizon. If consumers must use the product for internet access, then they should take the following steps: Turn the recalled hotspot "on" and plug it in to allow the hotspot to receive two over-the-air automatic software updates that: (a) enable the device's identifying number to be viewed on its scrolling screen and (b) prevent the device from charging while the device is plugged in and powered on. After the software update is applied, users should: (a) Leave the device powered on while it is plugged in. (b) When not in…
CPSC recall 21106 has the recall date 8 Apr 2021. The notice names the firm Franklin Wireless. The recall has about 2,500,000 units. The median CPSC recall of 2021 has 7,850 units. This register puts the recall under 3 hazards. The first is Fire.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | Verizon has received 15 reports of devices overheating, including six reports of fire damage to bedding or flooring and two reports of minor burn injuries. |
|---|---|
| Units | 2,500,000 |
| Remedy options | Replace |
| Description | This recall involves Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp. The recalled Jetpacks are dark navy plastic oval devices that are about 3.5 inches wide and 2.25 inches tall. "verizon" is printed below the digital display window on the front of the device. The charger provided with the recalled Jetpacks has a sticker on the wire that states: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030. |
| Product | Ellipsis Jetpack mobile hotspots, About 2.5 million |
| Sold at | Verizon stores nationwide, and other stores and to school districts nationwide and online at www.verizon.com from April 2017 through March 2021 for between $50 to $150. |
| Importer | Franklin Wireless Corp |
| Distributor | Cellco Partnership, d/b/a Verizon Wireless, of Basking Ridge, New Jersey |
| Made in | Vietnam, Taiwan |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 2,500,000Median of 2021: 7,850
- CPSC recalls of 2021
- 219
- Recalls of 2021 with one of the same hazards
- 35%
- Recalls on the register that name Franklin Wireless
- 1
Official channels
- CPSC recall notice 21106The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 21106. https://recallregister.com/product/9034-verizon-recalls-2-5-million-ellipsis-jetpack-mobile-hotspots-imported/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 21106 report injuries?
- The CPSC notice says:
Verizon has received 15 reports of devices overheating, including six reports of fire damage to bedding or flooring and two reports of minor burn injuries.
- Where was the product sold?
- The CPSC notice says:
Verizon stores nationwide, and other stores and to school districts nationwide and online at www.verizon.com from April 2017 through March 2021 for between $50 to $150.
- Which remedy options does CPSC list for recall 21106?
- CPSC lists 1 remedy option:
Replace
- How many units are in CPSC recall 21106?
- The CPSC notice gives this number:
About 2.5 million