Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard
CPSC recall 21028. Recall date: .
Hazard, in the words of CPSC
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
Remedy, in the words of CPSC
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
CPSC recall 21028 has the recall date 10 Nov 2020. The notice names the firm Ring. The recall has about 350,000 units. The median CPSC recall of 2020 has 6,100 units. This register puts the recall under 3 hazards. The first is Fire.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns. |
|---|---|
| Units | 350,000 |
| Remedy options | New Instructions |
| Description | This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included. |
| Product | Ring Video Doorbells (2nd Generation), About 350,000 (In addition, about 8,700 were sold in Canada) |
| Sold at | Electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 through October 2020 for approximately $100. |
| Importer | Ring LLC |
| Made in | China |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 350,000Median of 2020: 6,100
- CPSC recalls of 2020
- 257
- Recalls of 2020 with one of the same hazards
- 27%
- Recalls on the register that name Ring
- 1
Official channels
- CPSC recall notice 21028The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 21028. https://recallregister.com/product/8940-ring-recalls-video-doorbells-2nd-generation-due-to-fire-hazard/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 21028 report injuries?
- The CPSC notice says:
Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns.
- Where was the product sold?
- The CPSC notice says:
Electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 through October 2020 for approximately $100.
- Which remedy options does CPSC list for recall 21028?
- CPSC lists 1 remedy option:
New Instructions
- How many units are in CPSC recall 21028?
- The CPSC notice gives this number:
About 350,000 (In addition, about 8,700 were sold in Canada)