WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
CPSC recall 20177. Recall date: .
Hazard, in the words of CPSC
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Remedy, in the words of CPSC
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
CPSC recall 20177 has the recall date 9 Sep 2020. The notice names the firm WHILL, Inc. (Japan). The recall has about 1,160 units. The median CPSC recall of 2020 has 6,100 units. This register puts the recall under the hazard Crash.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | There have been 15 reports of device malfunctions. No injuries have been reported. |
|---|---|
| Units | 1,160 |
| Remedy options | Replace |
| Description | This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors. |
| Product | WHILL Personal Electric Vehicles, Model Ci, About 1,160 |
| Sold at | Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500. |
| Manufacturer | WHILL, Inc. (Japan), of Japan |
| Importer | WHILL, Inc. (USA) |
| Made in | Taiwan |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 1,160Median of 2020: 6,100
- CPSC recalls of 2020
- 257
- Recalls of 2020 with one of the same hazards
- 7%
- Recalls on the register that name WHILL, Inc. (Japan)
- 1
Official channels
- CPSC recall notice 20177The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 20177. https://recallregister.com/product/8896-whill-recalls-whill-personal-electric-vehicles-due-to-crash-and-injury/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 20177 report injuries?
- The CPSC notice says:
There have been 15 reports of device malfunctions. No injuries have been reported.
- Where was the product sold?
- The CPSC notice says:
Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
- Which remedy options does CPSC list for recall 20177?
- CPSC lists 1 remedy option:
Replace
- How many units are in CPSC recall 20177?
- The CPSC notice gives this number:
About 1,160