GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)
CPSC recall 19775. Recall date: .
Hazard, in the words of CPSC
The call button can fail when pushed by the consumer in an emergency.
Remedy, in the words of CPSC
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
CPSC recall 19775 has the recall date 30 Aug 2019. The notice names the firm Borqs Hong Kong. The recall has about 44,300 units. The median CPSC recall of 2019 has 5,400 units.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | None reported. |
|---|---|
| Units | 44,300 |
| Remedy options | Refund |
| Description | This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance. |
| Product | Lively Mobile Plus Emergency Alert Devices, About 44,300 |
| Sold at | Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50. |
| Manufacturer | Borqs Hong Kong Limited; Shenzhen Saidaxin Technology Co. Ltd., of China |
| Importer | GreatCall Inc |
| Made in | China |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 44,300Median of 2019: 5,400
- CPSC recalls of 2019
- 241
- Recalls of 2019 with one of the same hazards
- 9%
- Recalls on the register that name Borqs Hong Kong
- 1
Official channels
- CPSC recall notice 19775The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 19775. https://recallregister.com/product/8655-greatcall-recalls-lively-mobile-plus-emergency-alert-device-due-to-ris/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 19775 report injuries?
- The CPSC notice says:
None reported.
- Where was the product sold?
- The CPSC notice says:
Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.
- Which remedy options does CPSC list for recall 19775?
- CPSC lists 1 remedy option:
Refund
- How many units are in CPSC recall 19775?
- The CPSC notice gives this number:
About 44,300