FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert)
CPSC recall 17762. Recall date: .
Hazard, in the words of CPSC
The cellphone battery can overheat, posing fire and burn hazards.
Remedy, in the words of CPSC
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
CPSC recall 17762 has the recall date 16 Aug 2017. The notice names the firm FedEx Supply Chain Logistics & Electronics. The recall has about 10,200 units. The median CPSC recall of 2017 has 7,000 units. This register puts the recall under 4 hazards. The first is Fire.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage. |
|---|---|
| Units | 10,200 |
| Remedy options | Replace |
| Description | This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung. |
| Product | Batteries in refurbished cellphones, About 10,200 batteries |
| Sold at | The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T's Insurance program between December 2016 and April 2017. |
| Distributor | FedEx Supply Chain Logistics & Electronics, Inc |
| Made in | Unknown |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 10,200Median of 2017: 7,000
- CPSC recalls of 2017
- 280
- Recalls of 2017 with one of the same hazards
- 39%
- Recalls on the register that name FedEx Supply Chain Logistics & Electronics
- 1
Official channels
- CPSC recall notice 17762The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 17762. https://recallregister.com/product/8121-fedex-supply-chain-recalls-cellphone-batteries-that-could-lead-to-fire/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 17762 report injuries?
- The CPSC notice says:
FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage.
- Where was the product sold?
- The CPSC notice says:
The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T's Insurance program between December 2016 and April 2017.
- Which remedy options does CPSC list for recall 17762?
- CPSC lists 1 remedy option:
Replace
- How many units are in CPSC recall 17762?
- The CPSC notice gives this number:
About 10,200 batteries