Toshiba Expands Recall of Laptop Computer Battery Packs Due to Burn and Fire Hazards
CPSC recall 17064. Recall date: .
Hazard, in the words of CPSC
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Remedy, in the words of CPSC
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.
CPSC recall 17064 has the recall date 4 Jan 2017. The notice names the firm Panasonic. The recall has about 83,000 units. The median CPSC recall of 2017 has 7,000 units. This register puts the recall under 3 hazards. The first is Fire.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | The firm has received five reports of the battery pack overheating and melting, including one additional report since the first recall announcement. No injuries have been reported. |
|---|---|
| Units | 83,000 |
| Remedy options | Replace |
| Description | This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall. Toshiba has expanded the number of battery packs to include those sold between June 2011 and November 2016. The battery packs also were sold separately and installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery. |
| Product | Panasonic battery packs used in Toshiba laptop computers, About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico. |
| Sold at | Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack. |
| Manufacturer | Panasonic, of Japan |
| Importer | Toshiba America Information Systems Inc |
| Made in | China |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 83,000Median of 2017: 7,000
- CPSC recalls of 2017
- 280
- Recalls of 2017 with one of the same hazards
- 36%
- Recalls on the register that name Panasonic
- 3
Other recalls of the firm
| Date | Recall |
|---|---|
| 30 Mar 2016 | Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards |
| 27 Oct 1995 | CPSC, Matsushita Electric Corporation Of America Announce Panasonic Computer Printer Recall |
Official channels
- CPSC recall notice 17064The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 17064. https://recallregister.com/product/7946-toshiba-expands-recall-of-laptop-computer-battery-packs-due-to-burn-an/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 17064 report injuries?
- The CPSC notice says:
The firm has received five reports of the battery pack overheating and melting, including one additional report since the first recall announcement. No injuries have been reported.
- Where was the product sold?
- The CPSC notice says:
Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
- Which remedy options does CPSC list for recall 17064?
- CPSC lists 1 remedy option:
Replace
- How many units are in CPSC recall 17064?
- The CPSC notice gives this number:
About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico.