Dolls Recalled by Pottery Barn Kids Due To Strangulation Hazard
CPSC recall 11321. Recall date: . Last publish date of the CPSC notice: .
Hazard, in the words of CPSC
The hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child's head and neck, and the headband on the Audrey doll, if loosened, can form a loop that fits around a child's head and neck. These loops can pose a strangulation hazard.
Remedy, in the words of CPSC
Consumers should take the dolls away from children immediately and cut the looped hair of the Chloe and Sophie dolls and remove the headband of the Audrey doll to eliminate the hazard. Consumers may also call Pottery Barn Kids for instructions on how to return the affected dolls for a merchandise credit.
CPSC recall 11321 has the recall date 8 Sep 2011. The notice names the firm Pottery Barn Kids, a division of Williams-Sonoma. The recall has about 81,000 units. The median CPSC recall of 2011 has 12,000 units. This register puts the recall under the hazard Strangulation. CPSC gives the product type Dolls or Plush Toys or Action Figures.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | The firm has received five reports of dolls with looped hair, including one report in which a loop of the Chloe doll's hair was found around the neck of a 21-month old child. The child was not injured. |
|---|---|
| Units | 81,000 |
| Remedy options | Refund |
| Description | This recall involves soft dolls sold under the names Audrey, Chloe and Sophie. The dolls measure about 17 inches high and have hair made of yarn. Audrey's hair is black, Chloe's hair is dark brown and Sophie's hair is blonde. The dolls are part of Pottery Barn Kids' Girl Doll Collection. The doll's name can be found on a tag sewn onto her bottom. |
| Product | Chloe, Sophie and Audrey soft dolls, About 81,000 in the United States and 1,300 in Canada, Dolls or Plush Toys or Action Figures |
| Sold at | Pottery Barn Kids stores nationwide, online at www.potterybarnkids.com and through Pottery Barn Kids catalogs from July 2006 to April 2011 for about $40. |
| Importer | Pottery Barn Kids, a division of Williams-Sonoma Inc |
| Made in | China |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 81,000Median of 2011: 12,000
- CPSC recalls of 2011
- 313
- Recalls of 2011 with one of the same hazards
- 8%
- Recalls of 2011 in the category Dolls or Plush Toys or Action Figures
- 1%
- Recalls on the register that name Pottery Barn Kids, a division of Williams-Sonoma
- 4
Other recalls of the firm
| Date | Recall |
|---|---|
| 28 Dec 2011 | Madeline Bed Canopy Recalled by Pottery Barn Kids Due to Impact Hazard |
| 3 Aug 2010 | Pottery Barn Kids Recalls to Repair Madeline Bunk Beds Due to Entrapment Hazard |
| 14 Jul 2010 | Pottery Barn Kids Recalls to Repair Drop-Side Cribs Due to Entrapment, Suffocation and Fall Hazards |
Pottery Barn Kids, a division of Williams-Sonoma: all 4 recalls
Official channels
- CPSC recall notice 11321The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 11321. https://recallregister.com/product/759-dolls-recalled-by-pottery-barn-kids-due-to-strangulation-hazard/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 11321 report injuries?
- The CPSC notice says:
The firm has received five reports of dolls with looped hair, including one report in which a loop of the Chloe doll's hair was found around the neck of a 21-month old child. The child was not injured.
- Where was the product sold?
- The CPSC notice says:
Pottery Barn Kids stores nationwide, online at www.potterybarnkids.com and through Pottery Barn Kids catalogs from July 2006 to April 2011 for about $40.
- Which remedy options does CPSC list for recall 11321?
- CPSC lists 1 remedy option:
Refund
- How many units are in CPSC recall 11321?
- The CPSC notice gives this number:
About 81,000 in the United States and 1,300 in Canada