Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
CPSC recall 16089. Recall date: .
Hazard, in the words of CPSC
The power cords can overheat, posing fire or shock hazards.
Remedy, in the words of CPSC
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
CPSC recall 16089 has the recall date 2 Feb 2016. The notice names the firm Microsoft. The recall has about 2,250,000 units. The median CPSC recall of 2016 has 6,400 units. This register puts the recall under 3 hazards. The first is Fire. CPSC gives the product type Power Cords.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers. |
|---|---|
| Units | 2,250,000 |
| Remedy options | Replace |
| Description | This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply. |
| Product | AC Power cords, About 2.25 million (in addition, about 190,000 were sold in Canada), Power Cords |
| Sold at | Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately. |
| Importer | Microsoft Corp |
| Distributor | Microsoft Corp |
| Made in | China, Taiwan, United Kingdom |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 2,250,000Median of 2016: 6,400
- CPSC recalls of 2016
- 330
- Recalls of 2016 with one of the same hazards
- 35%
- Recalls of 2016 in the category Power Cords
- 0%
- Recalls on the register that name Microsoft
- 1
Official channels
- CPSC recall notice 16089The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 16089. https://recallregister.com/product/6640-microsoft-recalls-ac-power-cords-for-surface-pro-devices-due-to-fire-s/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 16089 report injuries?
- The CPSC notice says:
Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.
- Where was the product sold?
- The CPSC notice says:
Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.
- Which remedy options does CPSC list for recall 16089?
- CPSC lists 1 remedy option:
Replace
- How many units are in CPSC recall 16089?
- The CPSC notice gives this number:
About 2.25 million (in addition, about 190,000 were sold in Canada)