Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
CPSC recall 09744. Recall date: . Last publish date of the CPSC notice: .
Hazard, in the words of CPSC
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Remedy, in the words of CPSC
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
CPSC recall 09744 has the recall date 22 May 2009. The notice names the firm Samsung Telecommunications America. The recall has about 160,000 units. The median CPSC recall of 2009 has 10,000 units. CPSC gives the product type Telephones, Cell Phones & Accessories.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | None reported. |
|---|---|
| Units | 160,000 |
| Description | This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall. |
| Product | Samsung "Jitterbug" Cell Phones, About 160,000, Telephones, Cell Phones & Accessories |
| Sold at | Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150. |
| Manufacturer | Samsung Telecommunications America |
| Distributor | GreatCall d/b/a Jitterbug |
| Made in | South Korea |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
The recall in context
- Units in this recall
- 160,000Median of 2009: 10,000
- CPSC recalls of 2009
- 383
- Recalls of 2009 with one of the same hazards
- 6%
- Recalls of 2009 in the category Telephones, Cell Phones & Accessories
- 1%
- Recalls on the register that name Samsung Telecommunications America
- 1
Official channels
- CPSC recall notice 09744The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 09744. https://recallregister.com/product/6049-samsung-recalls-to-upgrade-certain-cell-phones-could-fail-to-reach-eme/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 09744 report injuries?
- The CPSC notice says:
None reported.
- Where was the product sold?
- The CPSC notice says:
Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.
- How many units are in CPSC recall 09744?
- The CPSC notice gives this number:
About 160,000
- Where was the product made?
- The CPSC notice gives:
South Korea