Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard
CPSC recall 12750. Recall date: . Last publish date of the CPSC notice: .
Hazard, in the words of CPSC
The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
Remedy, in the words of CPSC
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
CPSC recall 12750 has the recall date 20 Sep 2012. The notice names the firm ThyssenKrupp Access Manufacturing. The recall has about 670 units. The median CPSC recall of 2012 has 7,800 units. This register puts the recall under the hazard Fall. CPSC gives the product type Elevators.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
CPSC publishes these words. Source: CPSC recall notices, section About the U.S. CPSC, read on . The hazard, the remedy and the incident text on this site are the words of the CPSC recall notice. Newest CPSC recall on the register: .
More of the notice
The hazard and the remedy are at the top of the page. Each quotation is the text of CPSC.
| Incidents and injuries | None reported |
|---|---|
| Units | 670 |
| Remedy options | New Instructions |
| Description | This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft. |
| Product | LEV II®, Volant™ and Rise™ residential elevators, About 670, Elevators |
| Sold at | Elevator dealers from December 2010 through August 2012 for between $16,000 and $26,000 installed. |
| Manufacturer | ThyssenKrupp Access Manufacturing LLC |
| Made in | United States |
Recall notice: The page that CPSC publishes for one recall of a consumer product. It states the product, the hazard, the remedy and the incidents.
Hazard: The way a product can cause harm, in the words of the CPSC recall notice. This site also puts each recall under short hazard names.
Remedy: What the manufacturer or the firm does about a recalled product. The agency record states the remedy of each recall.
Units: The number of vehicles or products that a recall can include. The manufacturer or the firm reports the number to the agency.
- Hazard: Fall
- Category: Elevators
- CPSC recalls of 2012
The recall in context
- Units in this recall
- 670Median of 2012: 7,800
- CPSC recalls of 2012
- 310
- Recalls of 2012 with one of the same hazards
- 28%
- Recalls of 2012 in the category Elevators
- 0%
- Recalls on the register that name ThyssenKrupp Access Manufacturing
- 2
Other recalls of the firm
| Date | Recall |
|---|---|
| 14 Sep 2022 | CPSC, thyssenkrupp Access Corp. Settle Lawsuit: Firm to Conduct Recall to Inspect Home Elevators Due to Entrapment Hazard Posing Risk of Serious Injury or Death to Children; One Child Death Reported |
Official channels
- CPSC recall notice 12750The notice on the CPSC site, with the pictures and the contact of the firm.
- CPSC recallsThe list of all recall notices on the CPSC site.
- SaferProducts.govThe CPSC site for a report about a consumer product.
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Cite this page
Recall Register. CPSC recall 12750. https://recallregister.com/product/1208-residential-elevators-recalled-for-repair-by-thyssenkrupp-access-manuf/. Source: CPSC Recall Retrieval Web Services. Data through .
Sources
- Source
- US Consumer Product Safety Commission
- Licence
- US government work, public domain
- Data retrieved
- 30 Sep 2026
- Newest CPSC recall on the register
- 24 Sep 2026
The CPSC notice is the authority. The hazard names come from the hazard text of CPSC. The category is the product type that CPSC gives. How the register is made. Report an error.
Questions
- Does CPSC recall 12750 report injuries?
- The CPSC notice says:
None reported
- Where was the product sold?
- The CPSC notice says:
Elevator dealers from December 2010 through August 2012 for between $16,000 and $26,000 installed.
- Which remedy options does CPSC list for recall 12750?
- CPSC lists 1 remedy option:
New Instructions
- How many units are in CPSC recall 12750?
- The CPSC notice gives this number:
About 670